Oferty pracy

Praca: Business Analyst

Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Business Analyst
Miejsce pracy: woj. podlaskie
Nr ref.: LP/BA/POZ/04

A Business Analyst will join the Enterprise Service Management & Operations team, Core Technology, responsible for partnering with the enterprise services to drive high-quality adoption of the Service Now capabilities. Through the use of these capabilities, our goal will be to achieve significant cost saving and employee efficiency gains through automation and self-service of employee support needs.

 

Service Management Optimization team is responsible for:

  • Enforcing quality standards and drive removal of existing costs from operations
  • Establishing clear standards and best practices for end-user and service desk knowledge; drive high-quality knowledge for end-users and service desks
  • Defining and implementing large-scale virtual agent dialogue creation and management process
  • Establishing and managing quality gates for knowledge and virtual agents dialogues
  • Assessing and leveraging opportunities to fully leverage vendors to create process efficiencies
  • Partnering with Platforms org to develop and implement virtual agent automated testing strategy
  • Developing repeatable process for opportunity identification, prioritization, diagnosis, treatment, and follow-up; create reporting to support processes
  • Identifying and prioritizing opportunities for automation and service requests; partner with Services and ESM Platforms team to execute; clarify fulfilment processes and intake queues

Responsibilities:

  • Communicating with Tech Service Leads to help them understand data points available and formulate requirements to fulfil business needs in most cost-effective and user-centric way
  • Partner with peers to drive measurable efficiencies in the service desk and other services
  • Building forms in ServiceNow Request module
  • Participation in implementing Virtual Agent solutions
  • Review and quality assurance of Knowledge Articles
  • 100 PLN per hour

We are looking for a person with these required skills to achieve our goals:

  • Experience with analysing and improving self-service solutions (Service portals, knowledge documents, Virtual Agent dialogues, Service Request forms)
  • Experience with developing ServiceNow Catalog Items (Request forms)
  • Experience in driving user-centric support experience and shift-left strategies
  • Has deep understanding of Service Portfolio design, including establishment of appropriate Business Services, Service Offerings & Configuration Items
  • Excellent written and verbal communication skills in English

Additional preferred skills:

  • Solid understanding of ITIL
  • Organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
  • A team player
  • Previous experience working with/within Agile teams will be an advantage
Please include in your application the following consent:I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position Business Analyst .
APLIKUJ TERAZ

PODOBNE OFERTY PRACY

Business Analyst with German


Objectivity Sp. z o.o.

Lokalizacja: podlaskie,

Data publikacji: dzisiaj

Your role: Analyzing and defining business and functional requirements for building efficient IT systems and proposing the solution. Cooperating with the development team, architects, project managers and quality engineers....

– WIĘCEJ INFORMACJI –

RPA Developer


COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

Lokalizacja: podlaskie,

Data publikacji: dzisiaj

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit...

– WIĘCEJ INFORMACJI –

Cryptography Project Analyst


Luxoft

Lokalizacja: podlaskie,

Data publikacji: dzisiaj

Ensure adherence to the three lines of defence organisational model with clear lines of responsibility, accountability and segregation of duties Ensure compliance with internal audit and external regulators that any...

– WIĘCEJ INFORMACJI –


ESOLEO Sp. z o.o.
Lokalizacja: podlaskie,

Data publikacji: dzisiaj

Miejsce pracy: rozmieszczenie ekip monterskich na terenie całej Polski Praca będzie polegała na wykonywaniu montażu instalacji fotowoltaicznych w części dachowej oraz elektrycznej w ekipie trzy osobowej. Będziesz...

– WIĘCEJ INFORMACJI –


UNIBEP S.A.
Lokalizacja: podlaskie, Bielsk Podlaski

Data publikacji: dzisiaj

3 800 - 4 300 PLN + premia Osoba zatrudniona będzie odpowiedzialna za: księgowanie operacji gospodarczych (w tym dokumentów związanych z importem lub nabyciem w UE) oraz weryfikacja dokumentów źródłowych dbałość o...

– WIĘCEJ INFORMACJI –


OCHNIK S.A.
Lokalizacja: podlaskie, Białystok

Data publikacji: dzisiaj

do salonu w CH Alfa w Białymstoku Osoba zatrudniona na tym stanowisku będzie odpowiedzialna za aktywną sprzedaż, fachowe doradztwo w zakresie produktów oferowanych przez firmę OCHNIK, przygotowanie dokumentów...

– WIĘCEJ INFORMACJI –


GENERAL PROPERTY SP. Z O.O.
Lokalizacja: podlaskie,

Data publikacji: dzisiaj

Zadania: Koordynowanie pracy elektryków Kosztorysowanie, wycena, negocjacje, ofertowanie robót związanych z branżą elektryczną i elektroenergetyczną, reprezentowanie Spółki w postępowaniach Sprawowanie funkcji...

– WIĘCEJ INFORMACJI –

logo praca podlaskie ciemne